Privacy policy

Last Updated: December 25, 2025

1. Introduction Welcome to Royal Linen. We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Royal Linen collects, uses, shares, and protects your personal information when you visit or make a purchase from our website (royallinen.pk).

2. Information We Collect When you visit our store, we automatically collect certain information about your device, including information about your web browser, IP address, and time zone.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Name: To identify you.

  • Billing & Shipping Address: To deliver your bedsheets and home textile products.

  • Payment Information: (Note: We do not store credit card details directly; these are processed by secure third-party gateways).

  • Email Address: To send order confirmations and updates.

  • Phone Number: Crucial for order verification and delivery coordination (especially for Cash on Delivery orders).

3. How We Use Your Information We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you regarding your order status.

  • Screen our orders for potential risk or fraud.

  • Provide you with information or advertising relating to our products (only if you have opted in).

4. Sharing Your Personal Information We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Logistics Partners: We share your name, address, and phone number with courier services (e.g., TCS, Leopards, Call Courier) solely for the purpose of delivering your order.

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

5. Data Retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or mail using the details provided below:

  • Business Name: Royal Linen

  • Email: Apni Email Yahan Likhein, e.g., support@royallinen.pk

  • Phone/WhatsApp: Apna Number Yahan Likhein, e.g., +92 304 8652200